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(1) 统计目的:展示退款退件重发类型的订单数据
(2) 使用人群:相关业务负责人
(3) 统计内容:只针对 RMA 订单(退件重发、部分退款、全部退款、仓库退件,已发货退款+未发货退款)
(4) 更新频率:5 分钟更新一次
(5) 操作指南:选择品类、产品负责人、SKU 信息、订单编号,筛选时间类型(按RMA 创建时间/RMA 发货时间/RMA 审核时间/原订单付款时间),选择日期,币种(默认 RMB),点击查询,可展示对应维度的 RMA 订单信息,也可通过高级筛选,查询平台、账号、仓库、不同 RMA 状态的数据。勾选是否需要显示原币种和买家详情,点击导出图标,可支持导出 execel 格式的明细/汇总表。页面表格里的数据信息支持排序 

(6)附截图:


(7)字段逻辑说明:

字段字段逻辑说明备注
平台订单产生的平台 
平台账号平台上显示的卖家账号 
账号别名用户在ERP上维护的账号别名,用于自行管理 
站点订单产生的站点 
数据来源主要针对B2C平台,展示具体账号 
订单号平台上获取的订单号 
退件号仓库退件单号 
下架类型一票一件,一票一件多个,一票多件 
RMA类型分为退件重发、部分退款、全部退款、仓库退件、FBA退件 
原订单付款时间平台上原订单的付款时间 
RMA创建时间RMA有三个,退件,重发,退款,在订单管理界面创建RMA的时间 
RMA审核时间RMA有三个,退件,重发,退款,在订单管理界面RMA审核通过的时间 
RMA发货时间RMA发货时间 
交易号paypal收款单号,或其他支付方式的交易单号 
重发SKU退件重发的仓库SKU 
原发货数量原发货数量 
重发货数量重发货数量 
RMA数量退件数量 
一级品类产品维护时的一级品类 
二级品类产品维护时的二级品类 
三级品类产品维护时的三级品类 
产品销售状态产品的一个基础属性:产品销售状态,用户在ERP上维护eg.新品、正常销售、清仓、呆滞品(需要设置规则) 
原订单发货仓库原订单发货仓库 
RMA发货仓库RMA发货仓库 
入库单号入库时生成的入库单号 
运输方式订单运输方式 
签出重订单签出重量 
销售单价商品在平台上销售的单价,包括
税、礼品相关——计入产品价格之和
Tax 税+
ShippingTax 航运税+
GiftWrapTax 礼品包装税+
GiftWrap 礼品包装费+
 
原订单总金额(包含客户运费)等于商品总金额+平台运费,即客户付款金额,即销售额 
退款金额退款分为部分退款和全额退款,创建》审核之后》标记退款
亚马逊/ebay/Shopify三个平台,在订单系统退款审核之后就会同步到平台
其他平台暂不支持同步到平台,退款审核只是在订单系统记录,用于计算成本,平台上还是要到店铺后台退款
标记退款只是记录,是可选的操作
 
退件重发产品成本和正常订单一样的查询方式,在仓配系统》仓库管理》批次日志用订单号查到入库单号,在仓配系统》产品管理》产品成本列表搜索SKU,编辑,搜索入库单号,得出对应批次的采购成本、采购税费、采购运费、头程运费、头程关税,注意:此处显示的采购成本、采购税费、采购运费、头程关税、头程运费都是指该入库单一个产品的费用
采购成本+采购运费+采购税费=产品成本
订单/入库单/出库单/采购单产品成本=产品1成本*产品1数量+产品2成本*产品2数量+...
 
退件重发物流成本和正常订单一样的查询方式,在仓配系统》仓库管理》批次日志用订单号查到入库单号,在仓配系统》产品管理》产品成本列表搜索SKU,编辑,搜索入库单号,得出对应批次的采购成本、采购税费、采购运费、头程运费、头程关税,注意:此处显示的采购成本、采购税费、采购运费、头程关税、头程运费都是指该入库单一个产品的费用
头程运费+头程关税+派送费用=物流成本
 
总成本公式:平摊派送运费+平摊paypal手续费+平摊平台手续费+平摊fba费用+平摊其它费用+包材费用+仓租+处理费+采购成本+采购运费+采购税费+头程运费+头程关税 
毛利正常产品:公式:(商品总金额+平摊平台运费-总成本)
退货产品:公式:-(商品总金额-平摊平台运费-总成本)
 
毛利率公式:毛利/(商品总金额+平摊平台运费) 
销售负责人产品资料属性 
开发负责人产品资料属性 
采购负责人产品资料属性 
买家ID买家ID 
买家邮箱买家邮箱 
收件人名收件人名 
国家国家 
原币种订单原币种用户可选择是否显示原币种信息
销售单价(原币种)刊登售价,即产品销售的单价,币种为订单币种
原订单总金额(包含客户运费)(原币种)等于商品总金额+平台运费,即客户付款金额,即销售额
退款金额(原币种)退款金额
退件重发产品成本(原币种)等于重发的采购成本+采购运费+包材费用+头程关税
退件重发物流成本(原币种)等于重发的头程运费+第三方派送费
收件人电话收件人电话用户可选择是否显示原币种信息
州/省州/省
城市城市
联系地址联系地址
邮编邮编
客服备注客服在ERP上对订单备注
财务备注财务在ERP上对订单备注
系统备注系统提醒

 

 

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